Cancellation and Refund Policy ( Mu-On )

Payment Cancellation:

Mu-On reserves the right to cancel a payment in case of detection of suspicious or fraudulent activity. Payments can also be canceled upon the client's request in accordance with the conditions outlined below.

Refund Process:

Refunds are possible within a specific period after the payment has been made. Clients must submit a refund request to Mu-On's support service at [ support@mu-on.net ]. The refund request should include necessary information such as the transaction number, payment amount, and the reason for the refund.

Refunds Due to Technical Issues:

If Mu-On is unable to provide a service due to technical problems or disruptions, the client has the right to a full or partial refund. Decisions regarding refunds are made after a thorough analysis of each case.

Service Cancellation Policy:

Clients can cancel a service within a specific period from the payment date. In the event of service cancellation, clients may be subject to penalties or commissions deducted from the refunded amount.

Refund Processing:

Refunds will be processed within [ 20 ] business days after receiving the refund request. The time for funds to be credited to the client's bank card may vary depending on the bank's policy.

Support Contacts:

For any questions or inquiries regarding payment cancellation and refunds, please contact our support service at [ support@mu-on.net ].

Mu-On reserves the right to make changes to this cancellation and refund policy without prior notice. Please regularly check our website [ https://mu-on.net ] for the latest information.

Effective Date: [ 23.01.2024 ]

1 - The User Agreement, hereinafter referred to as the “Agreement”, governs the relationship between the administration of the resource located on the Internet at https://mu-on.net, hereinafter referred to as the “Administration”, as well as the multiplayer online game “MU Online” related to the specified website , which includes a website, a forum and a server for playing "MU Online", hereinafter referred to as the "Game Portal", and by the user of the Game Portal - you, hereinafter referred to as the "User". Please note that the start of using the services of the Game Portal means the User's unconditional consent to the Agreement. This Agreement may be changed by the Administration without any prior notice by publishing the latest version of the Agreement. The User undertakes to check the Agreement for changes at least once every seven days.

2 - Acceptance of the terms of the user agreement

Creating an account and using the service and services constitutes your full acceptance of all of the terms of the user agreement listed below, as well as consent to the collection, storage and use of your information as described in the privacy statements. The administration reserves the right to deny the user access to the service and services without notifying him, in case of violation by the User of the terms of this Agreement. You agree that the Administration reserves the right to terminate the provision of services or change their content at any time, with or without notice to the user, and is not responsible for this.

3 - Duration of the agreement

The Administration has the right to close or restrict access at any time without prior notice to the User. In case of violation by the user of this Agreement, the Administration, at its sole discretion, has the right to close access to the service. In the event that the Administration closes and / or restricts access to the account, the User will no longer have access to the account. The user is not entitled to demand compensation for virtual money and the service of the purchased services during the use of the service.

4 - Terms of use

The Game Portal is a demo and is not related to the official WebZen servers. If you want to play the full version of the game, then you need to go to the official WebZen servers. The Game Portal is not used for commercial purposes or for profit. All accounts, characters, game items, and actions performed on the Game Portal are the exclusive property of the Game Portal.

5 - User responsibility

If, in accordance with the laws of your state, you are prohibited from receiving gaming services on the Internet (online) or there are other legal restrictions, including restrictions on the age of access to such services, you are not entitled to use the Game Portal or individual services within the Game, and you undertake to immediately stop using the Game Portal. The User undertakes to comply with the terms of the Agreement, and is also responsible for any action taken on the Game Portal. In some cases, the Administration has the right to transfer data about the User who violates this Agreement or applicable law to law enforcement agencies.

6 - Limitation of Liability

Under no circumstances shall the Administration and the Game Portal be liable to the Users or third parties for any indirect, accidental, non-intentional damage. Including lost profits or lost data caused in connection with the use of services, their content or other materials to which the User has access, even if the Administration of the Game Portal warned or indicated the possibility of such harm. The subsequent limitation of liability is fully implemented by law. Using the services, the User agrees that the Administration and the Game Portal are not responsible for damage to honor, dignity, business reputation or other illegal actions of third parties and so on.

7 - Warranty Disclaimer

Using the services of the Game Portal, the User agrees that he is personally responsible. Except as otherwise provided by applicable law. The administration or its representatives are not liable to any third parties for the costs caused by using the services, the absence of any guarantees, both expressed and unexpressed. Including, among other things, guarantees of the quality of services, their suitability for a particular purpose and non-infringement of intellectual property rights, reliability, competence, usefulness and timeliness of the provision of services. The administration is not responsible for the correctness and accuracy.

8 - Virtual currency and services

Game Portal Services may include the ability to purchase virtual domestic currency as well as virtual domestic services using legal tender. You can use these options if you have reached the age of majority in your country of permanent residence. All virtual currency and services are non-refundable unless otherwise agreed. You do not acquire personal rights to the virtual services and/or currency that you purchase. The administration has full control over all virtual currency and services. At any time, with or without prior notice, may change the value of the virtual currency and the virtual currency itself at its sole discretion without any additional obligations.

9 - Refunds and compensation

The Game Portal does not pay compensation. Except for the limited, revocable, non-transferable use of the virtual currency and services, you do not have full rights to the above-mentioned currency and services. In the event that your account has been blocked or you do not have access to it, as well as at the sole discretion of the Administration, or if the Administration has ceased to provide the right to use the Services, the virtual currency and purchased services will be lost. The Administration has full control over the virtual currency and services, and at any time, with or without prior notice, may change and / or cancel the virtual currency and / or services at its sole discretion, the Administration is not responsible to you or other persons for such actions.

10 - Intellectual Property Rights

All ownership and intellectual property rights in relation to the Game Portal, including any innovations, as well as other rights, belong to the Game Portal and their respective owners. By using the services, you do not receive any copyrights to the intellectual property of the Game Portal. Any use of intellectual property beyond the scope of services can be carried out only with a written agreement from the Administration of the Game Portal.

11 - General information

The administration ensures the provision of services around the clock and daily, and also provides users with consulting support. Administration services are provided free of charge, unless otherwise specified. The administration reserves the right to change the pricing policy at any time. The user agrees, understands and accepts that the game is not a game of chance, a game for money, a contest or a bet. Making donations to the server is the will and desire of the User, and not a necessary or mandatory condition for participation in the game and the gameplay. The user agrees to receive informational and technical mailings to the e-mail specified in the registration.

12 - Terms of agreement

This User Agreement is an integral part of the Game Agreement on the Game Portal website. The User undertakes to check the Agreement for changes at least once a week. Disagreement with even one of the paragraphs of these rules prohibits the use of the Game Portal. The Rules are provided and obligatory for each User of the Game Portal, regardless of whether he is registered or not.

13 - Final position

This Agreement between the User and the Game Portal determines the procedure for using the service and services of the Game Portal. Cancels all other agreements, both oral and written, between the User and the Game Portal regarding this use.

Privacy Policy

The project administration, hereinafter referred to as the “Administration”, is responsible for protecting the privacy of our users, hereinafter referred to as the “User”. This online privacy statement, hereinafter referred to as the “Statement”, explains the rules of conduct and the receipt and use of your data resources that you provide using the services of the game portal, hereinafter referred to as the “Game Portal”, located on the Internet at https://mu-on.net. Please note that access to information only applies to information obtained through the use of our applications. This Regulation does not apply to the activities of third parties that are not controlled by the Administration. The start of using the services of the Game Portal service means the unconditional consent of the party of use for the purpose of collecting and using his personal information in accordance with the definition of the Regulation. This Regulation may be changed by the Administration without any restriction on the use of the latest version of the Regulation. The User undertakes to check the Regulation on the subject of change at least once every seven days.

Collection and use of information

The main goal of the Administration when collecting information about the User is to provide and expand services, and create conditions under which the User could easily navigate and use the Services. Personal information that we are meeting with the registration asked you for help in purchasing services on the Game Portal.

Using Numerical Calculations

Information about our users is a major representative of the Game Portal service. We do not sell personal information in any way, but only use it in accordance with these Regulations. The Administration undertakes not to intentionally transfer or disclose information received from the User about square places. The Administration also distributes information about intellectual property rights or activities that are suspicious or infected by the User or by the Administration of the lawyer arr.

Protection of personal information

The administration seeks to protect personal information while it is under the control of the Game Portal. User account information is only accessible through the use of a password. In order to protect the confidentiality of personal information, the User must keep his password secret and not disclose it to any other person. The User is responsible for any use of the services of the Game Portal by third parties who have access to the User's account. Please notify us immediately if you believe your password has been compromised or misused.

Security

The Administration has implemented reasonable, technical, physical, managerial and organizational measures aimed at ensuring the security of the User's personal information from accidental loss and from unauthorized access, use, modification or disclosure. However, the Administration cannot guarantee that unauthorized third parties will not be able to circumvent these measures or misuse, disclose or modify your personal information. Please also note that email and messaging systems are not considered secure, so we do not recommend that you send your personal information through these services. In the event that personal data has been compromised as a result of damage to the security services, the Administration immediately notifies those persons whose personal data have been compromised, in accordance with the notification procedures set out in this Privacy Statement, or as otherwise required by law. For privacy and security purposes, we take reasonable steps, such as requiring a unique password to verify your identity, before allowing access to your account or services. The User is responsible for keeping his unique password and account information confidential. The Administration of the Game Portal will under no circumstances ask for information about your credit card or bank account, your login and password to your account or passport data. For privacy and security purposes, we take reasonable steps, such as requiring a unique password to verify your identity, before allowing access to your account or services. The User is responsible for keeping his unique password and account information confidential. The Administration of the Game Portal will under no circumstances ask for information about your credit card or bank account, your login and password to your account or passport data. For privacy and security purposes, we take reasonable steps, such as requiring a unique password to verify your identity, before allowing access to your account or services. The User is responsible for keeping his unique password and account information confidential. The Administration of the Game Portal will under no circumstances ask for information about your credit card or bank account, your login and password to your account or passport data.

Removing information

The user cannot change or delete personal information by changing the relevant information in his account. However, deleting this information entirely may result in the complete deactivation of your account.

Links to other application sites

Links in the Game Portal service to the application sites have been added for your convenience. In addition, the contents of the Game Portal service may be hosted on other sites or in other applications. Any personal information that the User provides on the offered pages or applications includes a significant part of that party and uses according to that larger party's privacy policy. These sites and the occurrences of their sudden intelligence relate to the collection and use of personal information and the use of technical information files (cookies). You decide for yourself whether the contact persons of the technical sites or not.