Cancellation and Refund Policy ( Mu-On )

Payment Cancellation:

Mu-On reserves the right to cancel a payment in case of detection of suspicious or fraudulent activity. Payments can also be canceled upon the client's request in accordance with the conditions outlined below.

Refund Process:

Refunds are possible within a specific period after the payment has been made. Clients must submit a refund request to Mu-On's support service at [ support@mu-on.net ]. The refund request should include necessary information such as the transaction number, payment amount, and the reason for the refund.

Refunds Due to Technical Issues:

If Mu-On is unable to provide a service due to technical problems or disruptions, the client has the right to a full or partial refund. Decisions regarding refunds are made after a thorough analysis of each case.

Service Cancellation Policy:

Clients can cancel a service within a specific period from the payment date. In the event of service cancellation, clients may be subject to penalties or commissions deducted from the refunded amount.

Refund Processing:

Refunds will be processed within [ 20 ] business days after receiving the refund request. The time for funds to be credited to the client's bank card may vary depending on the bank's policy.

Support Contacts:

For any questions or inquiries regarding payment cancellation and refunds, please contact our support service at [ support@mu-on.net ].

Mu-On reserves the right to make changes to this cancellation and refund policy without prior notice. Please regularly check our website [ https://mu-on.net ] for the latest information.

Effective Date: [ 23.01.2024 ]